Usually in under 60 seconds.
Michael, Steve and the support team — based in our Ipswich workshop, backed by the IppyIT engineering team. Not a call-centre, not an offshore tier-1, not a chatbot.
Not a virtual telco. A real workshop.
Everything the big telcos sell you — minus the gotchas.
We’re an IT shop that got sick of watching customers get locked into 36-month leases for phones they’ll never own. So we built our own.
Month-to-month
Pay for what you use. Cancel any time with 30 days’ notice. No payouts, no penalties, no fine print.
Handsets you own
Buy your Yealink or Snom handset outright. It’s yours from day one. No third-party finance, no balloon payment when you switch.
AI voicemail-to-text
Every voicemail is transcribed and emailed to you in seconds. Read it on the run, no listening required.
Microsoft Teams calling
Direct Routing built right in. Make and receive real PSTN calls from inside Teams, using your business number.
Live wallboard
Watch call queues, answer rates, wait times and agent performance in real time on a TV in your office.
Real local support
When you ring us, you talk to a real human in Australia. Same team that runs the IppyIT helpdesk. 24/7.
From sign-up to dial tone in under two weeks.
No truck rolls. No engineer visits. We pre-configure your kit and ship it out, plug-and-go.
Get a quote
Tell us how many users, where you are, and what numbers you want to keep. Fixed price in 24 hours.
Pick your kit
Choose handsets, headsets and conference units — or use the apps and BYO. We pre-configure everything.
We port your numbers
5–10 business days through Telstra wholesale. We coordinate cutover so you have zero downtime.
Plug in and go
Kit arrives, plug it into your network, and it’s alive. We’re on the phone the whole way through.
Real PSTN calls inside Teams.
Direct Routing on our hardened FusionPBX core. Native dial pad inside the Teams app, your business number on the way out, softphone fallback when Teams itself has an outage. Tenant peering setup is on the house.
Simple per-user pricing.
All plans include unlimited Australian calling within the team, number porting, and 24/7 local support.
Lite
Solo operators and tiny teams
- 1 business number
- Mobile + desktop softphone
- Voicemail-to-email + AI transcription
- 500 included national minutes / user
- Number porting included
- 24/7 Australian support
Business
Teams that live on the phone
- Everything in Lite
- Call queues, IVR, auto-attendant
- Call recording (90 days)
- Live wallboard + analytics
- Hunt groups + simultaneous ring
- Unlimited national + mobile calls
Teams Calling
BYO Microsoft Teams
- Everything in Business
- Microsoft Teams Direct Routing
- Native dial pad inside Teams
- Survives Teams outages via softphone fallback
- Tenant peering setup included
- No extra Microsoft licence fees from us
How we stack up against the big guys.
No spin. Just the numbers most providers bury in the fine print.
| IppyComms | Big-name cloud telco | Traditional PBX reseller | |
|---|---|---|---|
| Per-user monthly cost | From $19 | $45–$70 | Often $50+ |
| Contract length | Month-to-month | 24–36 months | 36–60 months |
| Handset payment | Buy outright (yours) | Bundled lease | Grenke/3rd-party lease |
| Early exit fee | Nil | Full balance | Full balance + lease payout |
| Voicemail transcription | Included | Extra cost | Add-on |
| Microsoft Teams integration | Included on Teams tier | Extra plan | Extra plan |
| Local Australian support | 24/7, real humans | Offshore tier 1 | Business hours |
| Setup fee | Nil | $300–$800 | $500+ |
Comparison reflects publicly advertised pricing and typical contract terms as of June 2026.
Built for your industry.
We’ve set up phones for tradies, clinics, agencies, accountants and shopfronts. The patterns are similar — the details aren’t.
Tradies & field
One number that follows the crew on the road. Twinning, hunt groups, after-hours.
Healthcare clinics
Auto-attendant, queueing, controlled recording and reception hand-off built for medical practice.
Real estate
Branch IVRs, agent ring-groups, after-hours redirect and CRM screen-pop.
Legal & accounting
Call recording for compliance, time-billing tags, secure transcription.
Retail & hospitality
Multi-site queues, store paging, ring groups and after-hours auto-attendant.
Multi-site (20-200)
Branch routing, central admin, hot-desking and presence across every site.
What customers are actually saying.
Real businesses. Real numbers ported. Real money saved.
Saved us $1,800 a year on phone bills and we own the handsets now — no more 5-year leases. The wallboard alone has changed how the team runs the front desk.
Cutover took an afternoon. Numbers ported clean, all 14 handsets pre-configured, plug them in and they worked. First telco that actually delivered what they pitched.
I run a one-man trade business — voicemail-to-text means I never miss a quote even when I'm under a house. Worth $19/mo on day one.
Drop in. We’re actually here.
76 Grange Rd, Eastern Heights — same Ipswich workshop that runs IppyIT and IppyCS. Pop in for a chat, hand-deliver a handset, or just see who picks up the phone when you ring.
Common questions, straight answers.
Can I keep my existing number?
Is there a setup fee?
What happens if my internet goes down?
Do I have to buy your handsets?
How is this priced vs the big telcos?
Do you offer a service guarantee?
Guides, tips & telco truth-bombs
Plain-English advice on business phones, VoIP and switching away from the big-name telcos.
Ready to ditch the lock-in?
Get a no-nonsense quote in under 24 hours. We’ll port your numbers, ship pre-configured handsets, and get you live without downtime.