Punching above your weight, without the enterprise bill.
Call queue, IVR, hunt groups, wallboard, recording. Everything the big telcos charge $70/user for, on a per-user month-to-month plan you can leave any time.
For the awkward middle: too big for one mobile, too small for an enterprise lease.
You’ve outgrown forwarding the office phone to whoever’s on duty. You don’t want a 60-month PBX contract either.
Shared queue + IVR
"Press 1 for sales, 2 for accounts." Multi-level, self-edit any time.
Hunt groups
Ring desk first, then mobile, then voicemail. Different per department.
Call recording
90-day retention included on Business. Per-user opt-out.
Wallboard
Watch queue + agent activity on a TV in the office.
Twinning
Desk phone rings? Mobile rings too. Pick up either.
HubSpot screen-pop
Inbound call pops the contact card on the agent’s screen.
8-person agency, switched without downtime.
Typical setup: 8 staff, a reception line, a sales DID, and an after-hours need. Old system was a Cisco SPA on an aging PBX, rolling 12-month support contract that auto-renewed.
We ported the main number, the sales DID and 6 internal DIDs over a Friday afternoon. Eight Yealink T31G handsets arrived Tuesday, pre-configured. Plugged in, worked.
Monthly bill: from $480/mo (PBX support + SIP trunks + handset finance) to $232/mo (8 × $29).
Half the price of what we were paying, twice the features. And we own the handsets — first time in 15 years of running the business.
Suggested plan & kit.
Business plan
$29/user/month. All-in: queues, IVR, recording, wallboard.
Yealink T31G or T44W
$149-$299 per desk depending on the seat.
Wallboard kit
$249 plug-and-play Raspberry Pi for the TV.
Send us your bill.
We’ll come back with a like-for-like quote — almost always 30-50% cheaper.