One number per store, one tenant for the chain.
Each shopfront keeps its local number and identity. Head office sees the whole chain in one admin. After-hours and public-holiday flows update from one place. Overhead paging from any handset.
For chains that need consistency without losing the local feel.
Customers want to ring the Ipswich store and feel like they’re ringing the Ipswich store. You want to manage all 12 stores from one screen.
Overhead IP paging
Push-to-talk to in-store speakers from any handset. Zone or all-stores.
Multi-site queues
Inbound rings the store first; overflows to sister stores or central.
Holiday calendars
Set Good Friday once, applies to all 12 stores. No fiddling per location.
Local CLI per branch
Customers see the local store number, not a 1300.
Bookings hand-off
IVR option "for bookings, press 1" routes to your booking platform.
Per-store reporting
Which stores answer fast? Which abandon? See it in the wallboard.
Local cafe group — 4 sites, one tenant.
Four-site coffee chain across Ipswich and Brisbane. Old setup: 4 separate NBN phone services, each with its own bill, no shared admin, no way to set holidays once.
We consolidated to a single IppyComms tenant with four sites, kept each store’s local number (ported in), and configured holiday flows once. Each store has a Yealink T31G at the counter and a paging speaker in the back-of-house.
Total monthly bill dropped from $340 (across 4 NBN voice services) to $116 ($29 × 4 users). Holiday hours change in one place.
I set Good Friday once. It applied to every store. Used to be a 40-minute job ringing every site manager.
Suggested plan & kit.
Business plan
$29/user/month per shopfront line.
Yealink T31G
$149 entry-level for the counter.
IP paging speaker
$220 ceiling speaker for back-of-house calling.
Multi-site? Bring your bills.
Send us the bills from your current carriers — we’ll build a single-tenant proposal that almost always beats the per-site total.