An IT shop that got sick of telco BS.
IppyComms is a trading name of Ipswich Communications, the carriage-service arm of the Ipswich IT Services group — alongside IppyIT (business IT & MSP) and IppyCS (Ipswich Computer Service, residential & home-office repairs). One team, three brands, one after-hours number.
We watched too many of our managed-IT customers get burnt by 5-year handset leases and offshore support queues. So we built our own phone company.
Hosted PBX, the way we’d want it ourselves.
Ipswich IT Services started in 2018 doing business IT and MSP work as IppyIT, then added IppyCS in 2021 for residential and home-office repairs. IppyComms launched as the third brand in 2025 — same team, same Ipswich workshop — after one too many of our managed-IT customers asked us to rip out the legacy on-prem PBX their old reseller had locked them into.
The maths never worked. They were paying $50-$70 per user per month for features that haven’t materially changed in a decade, on top of $90/month per handset on a 60-month lease they didn’t even know they’d signed.
We built IppyComms on a hardened FusionPBX/FreeSWITCH core, hosted in Sydney + Brisbane, with proper Australian carrier interconnects. We pre-configure handsets in-house. We answer the support phone ourselves.
It’s the same kind of phone system the big telcos sell — minus the lock-in, the lease finance, and the 90-minute hold times.
Four principles, no exceptions.
No lock-in, ever
If we’re not earning your business every month, you should walk. 30 days’ notice, no payout.
Real Australian humans
Support is the same Ipswich team that runs the IppyIT helpdesk. No offshore tier-1 maze.
Honest pricing
Published per-user prices. No "from", no surprise add-ons, no per-minute mystery surcharges.
You own the kit
Handsets are bought outright. They’re yours. We will not put you onto a Grenke lease.
Customer-owned data
Call records, recordings, voicemails — your data, export any time, deleted on request.
Resilient by default
Failover to mobile, soft-phone fallback, multi-AZ hosting. Calls keep flowing when things break.
Want to chat?
We’re a 10-min call away. Real humans, real Aussie hours, no script.