Calls follow agents from listings to the open house.
Vendor calls go straight to the listing agent’s mobile. Rental enquiries queue to property management. After 6pm, smart redirect to on-call. Branch lines stay branded even when staff are on the road.
Built around the way agencies actually work.
Sales is in the car, PM is at the desk, principal is at an open. Your phones should know that.
Mobile-first agents
Agents take office calls on their mobile with proper office CLI.
Branch IVRs
Per-branch greeting, per-branch hunt order, per-branch after-hours.
Smart redirect
Vendor call routes to listing agent. Tenancy call routes to PM. Sale enquiry to duty.
CRM screen-pop
Inbound call pops the contact card in Box+Dice, AgentBox, PropertyMe.
Branded outbound CLI
Agent dials from their mobile — office number still shows on the recipient’s screen.
After-hours flow
Auto-redirect to on-call agent or message-bank with email.
Riverside Real Estate — 3 branches, 14 agents.
Three branches across south-east QLD, 14 sales agents plus 5 in property management. Old setup: 3 disconnected NBN phones at each branch, agents using personal mobiles, no clear handoff between PM and sales.
We deployed an IppyComms tenant with a branch IVR per office, hunt groups per discipline (sales / PM / accounts), branded mobile CLI for every agent, and Box+Dice screen-pop on the desktops.
Cutover took an afternoon. All 14 handsets shipped pre-configured. Plug in, work.
Cutover took an afternoon. Numbers ported clean, all 14 handsets pre-configured, plug them in and they worked. First telco that actually delivered what they pitched.
Suggested plan & kit.
Business plan
$29/user/month. Hunt groups, IVR, mobile CLI, recording.
Mobile app heavy
Most agents skip desk phones — softphone on iPhone with branded CLI.
T31G at reception
$149 budget desk phone for the front-of-house at each branch.
Multi-branch? Multi-quote.
We’ll come back with a per-branch and a consolidated tenant proposal — pick whichever’s simpler for you.