Front desk calm, even at 9am Monday.
Auto-attendant catches the early flood. Queue with hold music + wait-position. Recording with the controls clinical practice needs. Built so reception can run a busy day without dropping calls.
Designed around the Monday-morning rush.
You don’t want 14 patients hammering the front desk while the doctor finishes a long consult. You want them queued, informed, and answered in order.
Controlled recording
On/off per line, per user. Pause on PCI. 180-day vault for medico-legal.
Multi-level IVR
"Press 1 for results, 2 for appointments, 3 for accounts." Self-edit any time.
Position-in-queue
Hold music + announcement: "you’re caller 3 in queue".
After-hours redirect
Locum/answering-service handover with clinical script handoff.
Wallboard
See live queue length on a TV at reception — staff up before patients notice.
AU data sovereignty
Voice + recordings stay in Sydney/Brisbane data centres.
Ipswich Family Dental — 6 chairs, 220 calls a day.
Six chairs, two practice managers, 220 inbound calls on a good day. Their old system had no queue — calls either rang reception (engaged signal) or bounced to a generic voicemail patients hated.
We migrated to an IppyComms Business tenant: IVR for results vs bookings vs accounts, queue with hold music for booking requests, dedicated DID for the accounts team, and a wallboard on the staff-room TV.
Abandoned-call rate dropped from 18% to under 4% in the first month. Recall confirmations from the dental nurses now use the click-to-dial Chrome extension — three clicks instead of fifteen.
Saved us $1,800 a year on phone bills and we own the handsets now — no more 5-year leases. The wallboard alone has changed how the team runs the front desk.
Suggested plan & kit.
Business plan
$29/user/month. IVR, queues, recording, wallboard.
Yealink T44W
$299 — colour touch, Wi-Fi, expandable BLF for front desk.
Recording vault add-on
$15/month per 50 users for long-term medico-legal retention.
Demo with your real practice numbers.
Send us your DIDs and a sample call flow — we’ll build a demo tenant you can ring before you sign anything.