A phone system that respects the patient on the chair.

Inbound caller ID lands in the IppyComms app with the patient name from your contact book, and we can configure a click-to-call link from your practice management system so reception clicks a phone number in the patient file and the system dials. Deep integration (auto-popping the patient chart on inbound calls) is available via a lightweight bridge — we’ve done it for Praktika and Cliniko. Ask for a scoping call.

Voice traffic is encrypted in transit (SRTP/TLS) and recordings (if enabled) are encrypted at rest in Australian Tier-1 datacentres (Equinix Sydney/Melbourne). Access is per-user role-based. Patient calls are never routed offshore, never logged by us for marketing, and we are bound by Australian Privacy Act 1988 — not US-hosted Twilio/Vonage data flows.

Yes — optional $5/user/month for 7-year compliant retention. Recordings can be flagged per-call (whisper tone played at start: "This call is being recorded for quality and safety"), encrypted at rest, retrievable only by designated admin users. Compliant with AHPRA record-keeping guidance and the Dental Board.

Outbound calls from the IppyComms app or desk phone show your clinic’s main line as caller ID — patients see "Brassall Dental" not your nurse’s mobile. Combined with caller-ID matching on the inbound side, no patient ever feels like a stranger answered. For automated SMS recalls we partner with the recall feature inside your PMS (Praktika/Dentrix etc.) rather than duplicate it.

Calls roll to a queue with hold music and an estimated wait announcement ("you are caller 2, estimated wait 45 seconds"). Optionally, calls queued more than 90s can offer "press 1 to be called back without losing your place". Most clinics see 30% fewer abandoned calls within a fortnight.

Yes. After-hours auto-attendant: "If this is a dental emergency — uncontrolled bleeding, severe trauma, post-op swelling — press 1." Press 1 rings the on-call dentist’s mobile (roster you set in admin). Everything else lands as a voicemail-to-text for the morning. Practices that handle their own emergencies see ~3–5 calls a week routed correctly.

Optional. Most clinics put a Yealink T31G ($149) on each reception desk and let surgeries use the mobile app on the iPad/laptop they already have chairside. If a dentist wants a handset in the surgery, a wireless DECT (Yealink W56P, $189) sits in the cradle and the surgery can be reached on its own extension.

Australia uses the Privacy Act 1988 (HIPAA is US-specific). IppyComms data hosting is 100% Australian, voice + signalling encrypted, recordings encrypted at rest, role-based access. We sign a Privacy Compliance Annex with all health customers as standard. Our infrastructure is SOC2 + ISO 27001 audited at the datacentre layer.

Yes — 99% of Australian landline, 1300/1800 and mobile numbers port to IppyComms in 5–10 business days with zero downtime. We coordinate cutover so calls keep arriving on the old carrier until the exact second they switch.

Month-to-month, always. Cancel any time on 30 days notice. We port your numbers out for free if you leave. No exit fees, no trapping.

4–5 users on Business ($29/user/month) = $116–$145/month. Plus 2 desk phones (~$300 once-off) and optional call recording (+$5/user/month for medico-legal protection). Total around $1,800–$2,200 in year one all-in — less than half of what most clinics pay Aussie Broadband Business or Telstra TIPT.