Features
Everything you’d expect, and a few things you wouldn’t.
Built on a hardened FusionPBX/FreeSWITCH core with a friendly admin layer on top. Self-serve where it should be, hand-held where it matters.
📞 Calling basics
- Inbound & outbound HD voice (G.722, Opus)
- Number porting (local, 13, 1300, 1800)
- Multiple DIDs per user
- Outbound caller-ID per line
- Voicemail with email delivery
- AI voicemail transcription (Whisper)
- Call hold, transfer (blind & attended)
- Three-way conferencing
📱 Apps & devices
- iOS & Android softphone
- macOS & Windows desktop softphone
- Yealink, Snom, Polycom, Cisco SIP phones
- DECT cordless support
- USB & Bluetooth headsets
- BYO any standard SIP device
- WebRTC click-to-call from any browser
- Microsoft Teams native dial pad
🎯 Receptionist & routing
- IVR & auto-attendant (multi-level)
- Call queues with priority & overflow
- Hunt groups & simultaneous ring
- Ring groups with caller-announce
- Time-of-day routing
- Holiday calendars
- After-hours redirect to mobile
- Custom hold music & messages
🎙️ Recording & compliance
- On-demand & always-on recording
- 90-day or 180-day retention
- Per-user, per-queue or per-DID rules
- Pause/resume for PCI moments
- Long-term vault (add-on)
- Searchable transcripts
- Legal hold & export
- ACMA-compliant retention
📊 Analytics & wallboard
- Live wallboard for TV display
- Queue: waiting, abandoned, SLA
- Per-agent: answered, talk-time, idle
- Historical reporting (12 months)
- CSV / PDF / API export
- Custom KPI thresholds with alerts
- Time-of-day heatmaps
- Call-flow drop-off analysis
🟦 Microsoft Teams
- Direct Routing (no SBC needed)
- Native Teams dial pad
- Inbound calls ring inside Teams
- Tenant peering setup included
- No extra MS licence fees from us
- Survives Teams outages (softphone)
- Per-user call plans & PSTN
- Phone-number assignment via admin
🔧 Admin & integrations
- Self-serve web admin
- Single sign-on (Microsoft 365)
- Role-based access
- CRM screen-pop (HubSpot, Pipedrive)
- Click-to-dial Chrome extension
- Webhooks & REST API
- Xero call-billing export
- ServiceM8 / Tradify dispatch link
🛟 Reliability
- 99.95% uptime SLA
- Multi-AZ Australian hosting
- Auto-failover to mobile on internet loss
- Real-time status page
- 24/7 NOC monitoring
- No-fault number-restore guarantee
- Encrypted SRTP voice
- TLS 1.3 signalling
Want a feature walkthrough?
20-minute screen-share — we’ll set up a demo tenant with your numbers and IVR, no commitment.